Frequently
Asked Questions
Everything you need to know about shopping with BAPE-STORE — authenticity, payments, shipping, and returns. Can’t find your answer? Our team is one message away.
Orders & Products
What does BAPE-STORE sell? +
We are an independent reseller of A BATHING APE® (BAPE®). We carry a curated selection of authentic BAPE® apparel and footwear, sourced through trusted channels and fully checked before listing.
Are you affiliated with A BATHING APE®? +
BAPE-STORE is an independent reseller. We are not affiliated with, sponsored by, or endorsed by A BATHING APE® or NOWHERE Co., Ltd. All trademarks, brand names, and logos are the property of their respective owners.
Are all items brand-new? +
Yes. Every item we sell is brand-new, unworn, and ships with its original tags and packaging unless explicitly stated otherwise in the product description.
How do I find my correct size? +
Each product page lists fit notes and measurements. BAPE® apparel and footwear can run differently from US standard sizing, so we recommend checking the size details on each listing. If you’re unsure, contact us and we’ll help you find the right fit.
Can I track my order? +
Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Authenticity
How do you guarantee authenticity? +
Every item passes a multi-point verification — tags, stitching, hardware, materials, and packaging are all inspected before an item is listed. Read the full process on our Authentication & Verification page.
What if I think an item isn’t authentic? +
We stand behind every piece with a money-back authenticity guarantee. If authenticity is ever in question, contact us and we’ll make it right — see our Shipping & Return policy for details.
Do items include original tags and packaging? +
Yes — unless a listing states otherwise, all items arrive with their original BAPE® tags, dust bags, and/or boxes as applicable.
Payments
What payment methods do you accept? +
We accept all major payment methods — Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. A full list is available on our Payment Methods page.
Is checkout secure? +
Yes. All transactions are processed over an encrypted, PCI-compliant connection. We never store your full card details on our servers.
What currency are prices in? +
All prices are listed and charged in US Dollars (USD).
Do you offer installment payments? +
Where available at checkout, you may be able to split your purchase into interest-free installments through our supported pay-later partners.
Shipping
Where do you ship? +
We ship worldwide. All orders are dispatched from Canada with tracked delivery.
How much does shipping cost? +
Shipping is calculated at checkout based on your destination — you’ll see the exact cost before you pay.
How long will delivery take? +
Delivery typically takes 8–10 days worldwide after dispatch. You’ll receive tracking as soon as your order ships. Full details are on our Shipping & Return page.
Returns
What is your return policy? +
We offer 30-day returns on unworn items with their original tags and packaging. Full terms and exclusions are listed on our Shipping & Return page.
How do I start a return? +
Reach out via our Contact Us page with your order number and the item you’d like to return. We’ll send you step-by-step instructions and a return label where applicable.
When will I get my refund? +
Once we receive and inspect your return, refunds are issued to your original payment method, typically within 5–7 business days.
About Us
Who is BAPE-STORE? +
We’re an independent reseller specializing in authentic BAPE® pieces, shipping worldwide. Learn more about our story and standards on the About Us page.
Do you have a physical location? +
Yes — you can find us at 847 Madison Avenue, New York, NY 10065, United States. For visits or questions, please contact us first.
Still Have Questions?
Our team is happy to help with sizing, authenticity, orders, or anything else. Get in touch and we’ll get back to you fast.