Refund & Return
Policy
Not quite right? You have 30 days to return eligible items. Here is exactly how it works at BAPE-STORE.
30-Day Returns
We want you to be happy with your purchase. If something is not right, start a return within 30 days and we will help you sort it out.
How to Start a Return
Contact Us
Message us via the Contact Us page with your order number and the item(s) you want to return.
Get Instructions
We will reply with step-by-step return instructions and a return label or address where applicable.
Ship It Back
Pack the item securely in its original packaging and send it back using the provided details.
Get Your Refund
Once we receive and inspect the return, we issue your refund — typically within 5–7 business days.
Refunds
Approved refunds are issued to your original payment method. After we receive and inspect your return, please allow 5–7 business days for the refund to process; your bank or card issuer may take additional time to post it.
Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item).
What Can Be Returned
Eligible
Unworn, unwashed items in original condition with all tags and packaging, within 30 days.
Not Eligible
Worn, washed, altered, or damaged items, or items missing tags/packaging.
Final Sale
Items marked as final sale or clearance are not returnable.
Exchanges
Need a different size? The fastest way is to return the original item for a refund and place a new order. If you need help finding the right fit first, contact us and we will be glad to assist.
Damaged or Wrong Items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or full refund at no extra cost to you.
International Returns
We ship worldwide from Canada. International customers are responsible for return shipping costs and any duties or taxes, except where the return is due to our error. Please contact us before sending anything back so we can guide you through the process.
Still Have Questions?
Our team is happy to help with sizing, authenticity, orders, or anything else. Get in touch and we will get back to you fast.